UX/Service Designer

About the job

Our web applications improve the service to citizens and companies. As a UX designer at the Tax Authorities in Utrecht, you have a central role in the renewal of our website and portals. The culture is fast and agile, with a keen eye on the quality of the work. In this way you contribute to the development of validated insights into customer needs and improvements in the customer journey.You do this at the tax authoritiesYou work on complex issues together with design and architecture colleagues. Through design research and an evidence-based approach, we arrive at realistic solutions. You will work in a multidisciplinary team where we plan and carry out the work together. Together you develop modern interaction. You use generic, digital components that connect perfectly to each other.What exactly are you going to do? You start projects that you transfer to executive teams. At the same time, you monitor the overview of multiple projects. You come up with concepts and pass them on to your teammates, the other teams in the train, stakeholders and customers. You use your knowledge of design thinking and service design methods. You estimate which parts of the method you can apply to achieve the desired project results. You also coach colleagues in this. In addition, you facilitate workshops, for which you look for stakeholders in the organization.A special job, because…

• You play an important role in the digitization of central government.
• Your work contributes to the ease with which citizens and companies arrange their tax affairs.
• You and your team ensure the development and continuity of the generic facilities.
• You connect your team with the many work groups in the organization, such as the design and solution team, realization teams and teams within other parts of the IV organization and customer teams of launching customers.

“As a UX designer I improve our services: to citizens, companies, intermediaries and our own employees. I devise good solutions based on the needs of end users, the objectives of our organization and the possibilities from technology, policy and legislation.” Bamdad Tahmooresi Nejad, UX designer.When is this job right for you?

• You have HBO work and thinking level in a direction relevant to the position.
• You have extensive experience with service design thinking.
• You have experience with product development and online communication.
• You have experience with user surveys, testing and interaction design.

Your competences

• organizational sensitivity
• customer oriented
• persuasiveness
• analyze
• planning and organizing