Service Designer

In your role as Service Designer, you will work in the Design & Solution team. Designers within this team work together with their architecture colleagues on complex issues. Design research and an ‘evidence-based’ approach are crucial to arrive at realistic solutions. The designers within the Design & Solution team believe that combining knowledge from multiple disciplines enables them to better perform high-quality research and arrive at the right conclusions.

As a Service Designer, you are (partly) responsible for starting up projects and transferring them to executive teams and you will have to maintain an overview of multiple projects. You contribute to the development of validated insights into customer needs and signal improvements in customer journeys and processes. You (together with colleagues) devise concepts in broad outline and communicate these to your own team members, the other teams in the train, stakeholders and customers. In doing so, you actively use your knowledge of and experience with design thinking and service design methods. You can accurately assess which parts of the method you can apply in the projects to achieve the right result and you also coach your colleagues in this area. Facilitating workshops is a given when applying these methods and for this you proactively look for stakeholders in the organization.

You are proactive and take the necessary initiative in your work. You also try to push the boundaries, challenge to innovate and you dare to have an influence. You understand that efficiency is sometimes subordinate to effectiveness and show ownership and contribute to the goal we stand for. Finally, you clearly see the added value in sharing your knowledge with colleagues and you also find it important to continue to develop your own craftsmanship.