Senior Service Designer

At Essense, we believe in customer-centric collaboration to move the world forward. As a Senior Service Designer, you contribute to this ambition by giving the customer, the business, and society a voice in the process.

What will you do?

What do you bring?

• You have a Bachelor or Master degree in Service, Industrial or Interaction Design.
• At least 6 years of relevant work experience, preferably at an agency
• A passion for making complex situations / information insightful
• Analytical ánd creative, with empathic ability and strong communication skills
• Demonstrated experience in applying service design methods such as stakeholder maps, journey maps, service scenarios, service blueprints
• A strong portfolio that shows your work and results from a range of projects
• You can give clients pro-active advice on the best approach for achieving their goals
• Capable of planning, managing and executing service design projects, including leadership skills and good stakeholder management

What do we bring?

• A great workplace, both at our office (walking distance from Amsterdam Amstel station) and at home (we provide a home working desk, chair and monitor). In addition, you can also work on location at the customer.
• An above market average salary
• Travel allowance, lunch, and other secondary working conditions
• Great and smart colleagues, team events and drinks
• Opportunities for personal development
• Every third Thursday of the month ‘Essense Day’, on which we focus with the whole team at developing ourselves
• And last but not least: working with leading clients such as IKEA, Rabobank, European Investment Bank, Odido, and more!