Service Designer

As a Service Designer, you will create, communicate and maintain a clear vision for our customer experience in store. While the omnichannel perspective is important. You are curious and driven in getting to know the customer’s and agent’s needs & expectations and carry out quantitative and qualitative insight work through, for example, in-depth interviews, observations and data. You are used to holding workshops and have a large toolbox to help you. You create insights that are then presented in different visual contexts, such as in customer journeys/representative journeys.

You have a burning interest in analyzing and concretizing customer needs. You are brave and innovative in your ideas, which are presented visually and validated by customers. Your work is carried out independently but in collaboration with, among other things, market, sales, Partner Service, UX, development and representatives. Your insights and proposed solutions are used in all parts of our business and permeate all of our work. And that you are an important part of our initiatives to ensure that customer needs are taken care of in the concept phase and requirements.

Furthermore, the role means that you are responsible for communicating, planning, leading, and following up on the work of introducing and implementing service design processes within Retail. Part of the role involves leading, facilitating and developing processes and collaborations based on a design-oriented way of working.

Are you the one who will do it?

Your creativity and initiative take you quickly forward in your everyday work and you find it easy to identify new approaches to develop your work. You like to work analytically while having the ability to present new insights to teams, projects and management groups in a simple and encouraging way.

You have several years of experience working as a Service Designer and have good skills in planning and managing various assignments. You have very good knowledge and extensive experience in customer involvement and methods to reach qualified customer insight. You should have experience in both analytical and strategic work and how design is used as a tool in innovation and service development.

As the role is relatively new within the team, you have every chance to be involved and build up the service design work within retail within the company.

Previous experience in retail and consumer products is meritorious and likewise if you have previous experience of digitization journey in retail. Strong merit if you have experience with Figma for prototype generation.