Service Designer

At Fjord, Service & Interaction Design are at the heart of our design process. Our service and interaction Designers are a diverse team of strategic, empathetic thinkers and deep interaction specialists who envision and craft experiences from service design to digital product creation.

The Service and Interaction Designer will take part of interaction design and service design activities on projects, including research, client workshops, creative brainstorms, interaction design, and service design definition. This is your opportunity to be part of a team that is creating positive impact for our clients and the world by creating products and services that people love.

As a Service & Interaction Designer, you:
•    Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.
•    Participate in Service & Interaction Design activities on projects, including client workshops, creative brainstorms, and interaction and service design definitions.
•    Explain, discuss, and justify design decisions eloquently.
•    Create Service & Interaction Design deliverables.
•    Frame and tell the story of design solutions. Present the communication of research findings, conceptual ideas, detailed design, and design rationale both verbally and visually.

Set yourself apart:
•    Strong knowledge and some experience driving and applying user-centered design processes. Comfortable working collaboratively with customers and cross-functional team members.
•    Understanding of areas of specialization within the greater design landscape, including but not limited to Design Research, Visual Design, and Content Design; willingness to broaden your own skillset into adjacent specializations while refining mastery of primary skillset.
•    Familiar with the creation of experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.
•    Comfortable with rapid prototyping methods, ranging from paper sketching to digital prototypes.
•    Understanding of business models, some analytical and financial skills is a plus.
•    Ability to learn new software quickly; experience with Microsoft Office, Adobe Creative Suite, Sketch, InVision, Axure, Confluence, or JIRA is also a plus.

Your experience:
•    3-5 years of experience of Interaction and Service across varied users, business problems, and devices.
•    Bachelor’s degree or equivalent experience in a related field.
•    Experience leading project teams and experience facing clients is also a plus.
•    Fluent in English and Spanish.

Working together, we will:
•    Provide you with an onboarding process to ensure you feel comfortable working at Fjord Madrid from the first day.
•    Have specific opportunities to use our craft to make a difference in people’s lives.
•    Engage in ongoing activities that enable us to learn, practice, and evolve our discipline.
•    Drive the development of the discipline and practice in our studios.
•    Lead, lean in, be creative, and have fun.