Lead Service Designer

At Fjord, Service & Interaction Design are at the heart of our design process. Our Service and Interaction Designers are a diverse team of strategic, empathetic thinkers and deep interaction specialists who envision and craft experiences from service design to digital product creation.

The Service Design Lead owns Service Design as a discipline on projects and accounts and contributes to the practice at the studio level, sharing responsibility for the Service Design team across all studio accounts. On projects, you’ll support and provide oversight on all aspects of Service Design, as well as leading Service Design activities on our most ambitious projects. This is your opportunity to be part of a team that is creating positive impact for our clients and the world by creating products and services that people love.

Unleash the Fjordian inside because you are…

• Naturally engaging people at a deep level whether observing or interviewing customers, working with fellow team members, clients and channeling the inner creative.

• A visual and verbal storyteller, delivering insights about people and behavior in a way that generates empathy, emotion, and engagement from the client and design team.

• Comfortable with ambiguity in a fluid organization.

• Ready to collaborate on products and services that change the way our clients do business creating service at scale.

• Passionate about creating experiences that fuse physical and digital through research, analytics, design and delivery.

Role Description

A professional in this position, at this level within Accenture has the following responsibilities:

• Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.

• Collaborate with our user research and business design teams to understand user and business needs, identify design opportunities, and create meaningful service experiences.

• Lead the practice of Service Design at a project level. Extend the craft and share practices across the studio and beyond.

• Assess performance and provide career guidance for those in your project and line management team.

• Create communication artifacts that define service design as a practice within the studio.

• Establish and manage client relationships.

• Be a Fjord ambassador and design advocate, attending and helping to plan studio and community events, workshops, and conferences. Publish articles, books, and other media on behalf of Fjord.

Qualifications