Senior Service Designer
Fjord
At Fjord, Service & Interaction Design are at the heart of our design process. Our service and interaction Designers are a diverse team of strategic, empathetic thinkers and deep interaction specialists who envision and craft experiences from service design to digital product creation.
The Senior Service and Interaction Designer leads interaction design and service design activities on projects, including client workshops, creative brainstorms, interaction design, and service design definition. This is your opportunity to be part of a team that is creating positive impact for our clients and the world by creating products and services that people love.
Unleash the Fjordian inside because you are…
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Naturally engaging people at a deep level whether observing or interviewing customers, working with fellow team members, clients and channeling the inner creative
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A visual and verbal storyteller, delivering insights about people and behavior in a way that generates empathy, emotion, and engagement from the client and design team
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Comfortable with ambiguity in a fluid organization
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Ready to collaborate on products and services that change the way our clients do business creating service at scale
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Passionate about creating experiences that fuse physical and digital through research, analytics, design and delivery
Role Description
A professional in this position, at this level within Accenture has the following responsibilities:
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Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.
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Lead Service & Interaction Design activities on projects, including client workshops, creative brainstorms, and interaction and service design definitions.
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Explain, discuss, and justify design decisions eloquently. Give effective feedback and direction to more junior members of the team.
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Manage all Service & Interaction Design activities at the project level.
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Own all Service & Interaction Design deliverables. Evaluate output of other interaction and service designers to ensure quality of design work.
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Frame and tell the story of design solutions. Present the communication of research findings, conceptual ideas, detailed design, and design rationale both verbally and visually.
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Be a Fjord ambassador, attending and helping to plan studio and community events, workshops, and conferences.
Qualifications
Basic Qualifications
These are the minimum requirements for an aspirant to be considered for the position applying to:
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5+ years’ experience of Interaction Design and/or Service Design across varied users, business problems, and devices
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4+ year of experience planning, designing, facilitating, and synthesizing workshops
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3+ years’ experience with driving and applying user-centered design processes.
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3+ years creating experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.
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3+ years’ experience with rapid prototyping methods, ranging from paper sketching to digital prototypes.
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3+ years’ requirements gathering and communication between all design teams, workstreams and clients
Preferred Qualifications
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Bachelor’s degree or equivalent experience in a related field.
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Ability to learn new software quickly; experience with Microsoft Office, Adobe Creative Suite, Sketch, InVision, Axure, Confluence, or JIRA is a plus.
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Knowledge of and experience with applying user-centered design processes.
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Understanding of areas of specialization within the greater design landscape, including but not limited to Design Research, Visual Design, and Content Design.
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Ability to create experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.
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Familiarity with rapid prototyping methods, ranging from paper sketching to digital prototypes.
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