Service Designer

We are looking for a Service Designer, with more than 6 years of experience in service design and design thinking. A curious, passionate person, with “system thinking” capacity and experience leading workshops with intermediate positions. Everything, in order to identify, synthesize and solve B2B and B2C business problems, technology and experience of employees and customers. If you are a detective spirit, looking beyond the obvious to offer that “big picture”, this is your chance.

What do we expect?

• Advanced knowledge in User Research, Service Design and Design Thinking
• Intermediate notions of digital product design and growth hacking
• Excellent listening and communication skills to dynamize interviews and workshops in a moderate way
• Great synthesis and narrative ability to capture findings in a related, objective and global way
• Open attitude to give and receive constructive feedback and help others and oneself grow
• Experience in Agile methodologies (Lean UX, Kanban or Scrum)
• Fluent in Spanish and English (minimum B2)

What will you do?

• Interview and stimulate workshops with intermediate positions, workers and clients
• Map processes, documentation and data from the front and back stage of companies
• Give support to the Technical Architect to relate technological systems with profiles, processes, documents and data
• Identify problems and areas for improvement in internal processes and services
• Conceptualize digital services for national and international clients
• Transfer user needs in Epics and User Stories for the solutions to be built or implemented
• Collaborate with multidisciplinary design, marketing and technology teams