Senior Social Researcher & Service Designer

This is a hands-on role for someone running user research with communities, and at the table, co-designing urban solutions with diverse stakeholders.

You’ll bring scientific rigour and design thinking together. You know how to ask the right questions, design the right workshops, and turn what you learn into services and solutions that actually work and that people actually want.

We are looking for someone autonomous, senior, and genuinely motivated by the challenges of our time: mobility, urban life, climate, and wellbeing. If you’ve worked on European projects and know how to navigate complex partner ecosystems, you’ll feel right at home

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What you’ll do

Research & testing

→   Design mixed-method research frameworks combining quantitative and qualitative approaches

→   Design and lead testing experiments across different pilot sites

→   Gather, analyse, and synthesise data into clear insights and recommendations

→   Translate findings into actionable design briefs and solution frameworks

Co-design & stakeholder engagement

→   Design and facilitate participatory processes with citizens, public authorities, communities, and other stakeholders

→   Co-create new urban solutions that respond to real needs — not assumed ones

→   Build trusted relationships with project partners and ensure their active participation

→   Contribute to community engagement strategies that empower rather than extract

Project & knowledge contribution

→   Actively manage and contribute to European collaborative research and innovation projects

→   Support the development of capacity building and educational activities

→   Contribute to proposals, reports, and deliverables to the highest standard

→   Bring methodological expertise to the team and continuously improve our practices

What you need

→   Senior profile with strong autonomy: you manage your work, your time, and your priorities

→   Proven experience in European collaborative projects (H2020, Horizon Europe, or similar)

→   Deep expertise in service design, with solid command of both quantitative and qualitative user research methods

→   Experience facilitating participatory and co-design processes with diverse, cross-cultural groups

→   Experience with or genuine interest in the mobility and urban transitions sector

→   Exposure to foundations, educational programmes, or capacity building initiatives

→   Design skills are a BIG plus: ability to visually communicate ideas, create frameworks, or prototype concepts

→   Excellent written and spoken English is mandatory. French, Spanish, or German are a significant plus.

→   Comfortable with public speaking, presenting findings, and defending a point of view

Additional information

→   Full-time permanent position

→   100% remote working from France or Spain