Service & UX Designer

Your immediate team will be made up of product managers, data scientists, developers, and other designers. Your role will be to take the lead on stitching Oda into a cohesive whole, and you will be key in facilitating collaboration between tech, operations, commercial, market and of course the customers themselves. At the discipline level, we are 20 design colleagues who contribute to a supportive team culture and setting a high standard for UX design quality at Oda. We maintain two world class design systems, which are holistic, consistent, living and beautiful – both towards our end users and for all internal tools & systems. We also ensure coherent designs and development of our design language in accordance with our brand; through tone of voice, interaction and motion/animation.

What will you be doing?

• • UX research: Gather the user experience insight you and your team needs to understand what problem they’re solving and who they’re building it for
  • User advocacy: ensure we keep the user’s interest as priority 1 in all we do, and that we all have empathy for the people using our services.
  • Service design: Create customer journeys at the concept and detailed level for ensuring all elements of theOdas service work together as a whole, facilitate the cross-function teams and meetings to get all departments on the same page.
  • Leading design: Be responsible for end to end design in projects or teams. Set priorities and execute.
  • UI design: Create UI solutions that work within our larger system, that are useful, usable, and desirable. At some level digital design and UI copywriting.
  • Service chaperoning: Follow through on new services and features with roll-out guides, scripts, training, etc. to ensure that they are implemented, adopted and improved.
  • Contribute to the setting of strategy and vision forthe product.
  • Help develop our design culture, and the development of other designers, through sparring, design team sessions, and mentoring.
  • Contribute to the larger Odas culture through tech talks, best practices, recruiting, and external events.

We look for people who have:

• • Passion for creating great user experiences, in a sector where we are leading the way. There’s no one out there to copy from (they copy from us!)
  • Ability to anchor design choices in needs, flows, and behaviour-nudging, not just what looks nice or HCI best practices. Can translate desired results into a target metric.
  • Software comfort. This is a design role within a tech team. You should be knowledgeable of the properties of software, digital interfaces, and excited to work very closely with developers.
  • Question-askers. You should not be shy about asking lots of questions, especially dumb ones.
  • “Curiosity stamina.” Odais a complex system. We need you to go way down into the details of edge cases, software details, and root causes. Find out what’s really going on, see things through.
  • Systems-thinkers. Everything at Oda hangs together as one service and one value chain. Everything you do affects everyone else. Turning complexity into clarity should be a strength.
  • Data-heads. If you’re excited about the potential of data and design working together, this is your place.
  • Prototypers and iterators. We prioritise speed over perfection. A test mindset helps a lot.
  • Self-intiative. “Happy, but not satisfied” is our internal motto. You’re part of a team, but you’ll also be expected to how to best use your time.
  • Pragmatism. As designers we compromise and work with constraints, but we’re also ready to take a stand in the name of the user’s experience and craft quality.
  • Process nerds and lifelong learners. We are big on sharing knowledge, especially around how we work together.

We think your experience looks a bit like this:

• • 5+ years experience in UX-, interaction, or service design, with most of it in a digital context
  • Education within design, HCI/MMI, or similar
  • Proven track record with implementation of services
  • Past experience with coding and data analysis would be a welcomed plus
  • Fluent in English. Ability to speak and understand Norwegian is a plus.