Consumer
Service & UX Designer
Archived
Full Time
Oda
We are now looking for experienced Service UX designers for several of our teams:
Logistics, Procurement and Delivery – We seek service designers to join the teams responsible for the logistics platform we use to run our value chain. Complex workflows, the opportunity to work in tight feedback loops with end users (our operations colleagues), see a lot of things go live, and work with software in combination with physical machinery, physical space, and operator routines make logistics very satisfying for service designers.
Customer Experience – Join the UX design group working on our web, iOS, Android, and Design systems. Here there are established teams with primarily digital designers, so we would love to have a service designer to help us keep a holistic end-to-end focus across our platforms.
Discover and Inspire — Be part of the teams cracking the code on making shopping both efficient and inspiring, plus helping answer the hardest question of them of all, “what’s for dinner?” This is an area with designers working across the Search, Recommendations, and Recipes teams.
As titles in Oda indicate what you do, not rank or status, we don’t use “senior” or “lead” to describe design positions. That said, these are roles for experienced designers with an expectation that you will lead projects, can think strategically, contribute to the development of the UX Design team, and the strengthening of user empathy in the organization at large.
What you’ll do as a Service designer with us
Service Designers in Oda work embedded in one of our cross-functional product teams, working shoulder to shoulder with developers, product managers, data scientists & analysts, and business specialists. These teams are built around specific problem spaces or phases of the customer journey, and are rigged to set their own goals, work independently, and ship solutions directly.
As an experienced designer, you’ll take the lead design role on projects within your team, seeing things through from initial discovery work through implementation and launch. We don’t have a specific Oda design process (we trust people know what they’re doing), but you can expect your days to be spent doing stuff like this:
· UX Research, discovery, and analysis
· Mapping and systems modeling
· Workshop facilitation
· Project planning and prioritization
· Interaction design
· Service implementation and followup
To be successful, we believe you
-
- Follow a user-centric process, starting with customer insight, through concept and user testing and followup.
- Frame design effort towards outcomes: targeting specific business or customer value metrics, setting up work towards testing hypotheses. You are good at understanding why you’re doing things
- Have a bit of grit. We need you to go way down into the details of edge cases, software details, and root causes. Find out what’s really going on, go out and talk to people, see things through. Ask all the questions, especially the dumb ones.
- Think in systems. Everything at Oda hangs together as one service and one value chain. Everything you do affects everyone else. Turning complexity into clarity should be a strength, as is curiosity stamina.
- Favor progress over perfection. What we value more than the perfect service blueprint is getting things out into the world and learning. You should be clever about making smart tradeoffs that can move us forward, while knowing when not to compromise on UX.
The following will probably be helpful
-
- Around 4-10 years experience in UX, interaction, or service design delivering projects as a lead or senior designer in either an in-house or agency setting
- Experience working on cross-functional teams: designers working side by side with developers and product managers from start to finish
- Software development literacy. This is a service design role within a technology company. You should know your medium, be able to talk with developers, and have a sense of what is easy and hard to do with software
Location
, Oslo
Type
Full Time
Industry
Consumer
More jobs at Oda
More jobs in Norway
UX/Service Designer
Storebrand
Oslo, Norway
Finance
Service Designer
emagine
Oslo, Norway
Agency / Consultancy
1 week ago
Report this Job Listing
Proud Partners
We can help you attract the best service design talent and grow your brand. Partner with us.
Don’t miss important updates.
Join our email list to stay updated on new jobs, resources, events, and more to help you with your career
We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.
