Senior Service Designer

As a Service Designer with us, you will have the following tasks:

• Lead / facilitate design and innovation processes; carry out insight work, analysis and idea and concept development, prototyping, user testing, implementation and learning

• Mapping and design of customer / user journeys, both existing and visualization of what is to come (Service Blueprints)

• Actively drive the development of services and customer journeys towards increased digitalisation and self-service

• Work closely with different roles from the entire value chain

• Work operationally and strategically with all parts of the design process

• Contribute to creating a culture of user-centered thinking driven by empathy, enthusiasm and creativity

We are looking for you with the following qualifications:

• Relevant education at minimum bachelor level and minimum 3 years experience in service design

• Experience with innovation processes and development of new services

• Ability to map customer and business needs and translate this into elegant solutions, in collaboration with product and process owners

• Confident in gaining insight from customers and testing concepts

• Good experience with facilitation of user-centered design processes. Important keywords here are design sprint, flexible development and work in interdisciplinary teams

• Experience with digital customer journeys and design for self-service solutions

• Skills in conceptualization and prototyping. We use Figma and it is an advantage if you know this or similar tools and can develop your own prototypes for early testing with users

• Ability to understand and find an optimal balance between customer value, business value and the possibilities of technology

• Good organizational and business understanding

• Good language skills in both Norwegian and English, orally and in writing

We believe you will thrive and succeed with us if you are:

• Creative, self-motivated and enterprising

• A professional contributor who is solution-oriented and flexible

• An implementer, who enjoys working with many different professionals to see that ideas are put into reality

• Both task- and human-oriented, customer- and business-oriented

• One with a good eye for detail, while you are able to zoom out to see the big picture

We can offer you:

• Work with a strong brand and exposure to a large number of users

• A strong design professional environment with a focus on competence development and exchange of experience 

• Adapted premises for design work – Telenor Service Design Lab – areas for creative collaboration, test labs / observation rooms for user testing and common work zone for all designers

• Professionally exciting assignments; opportunity to set the direction for Telenor’s security agenda in the corporate market

• Great flexibility in everyday life

• Competitive salary and very good pension and insurance schemes

• An extra holiday week (total 6 weeks)

• A large selection of employee benefits – (training, cabin rental, etc.)

• And not least – you get to work with nice people who laugh a lot, have a good social environment with room for everyone.