Senior Service Designer

As a Senior Service Designer at These Ways, you work at the intersection of strategy, user needs, and organization. You take a leading role in understanding complex issues, defining direction, and developing holistic services that create value for both users and the business.

You will typically:

• Lead and facilitate insight and design processes with customers across levels – from disciplines to management

• Plan and carry out insight work (interviews, workshops, analysis) and translate this into clear problem understandings

• Structuring complex issues and developing direction, concepts and missions

• Facilitate workshops and collaborative processes that build ownership and progress

• Work closely with interdisciplinary teams and help connect business, technology and user needs

• Contribute to sales processes and be a strategic advisor to our customers

• Explore how new technologies, including AI, impact user needs, services and business models

The role is largely about creating direction and momentum – not just delivering design artifacts.

Qualifications – Senior Service Designer

We are looking for someone who combines strong design expertise with the ability to drive processes and create progress in complex organizations.

You have:

• Minimum 5–7 years of relevant experience in service design, innovation or similar roles

• Solid experience in leading insight and design processes from problem understanding to concept development

• Strong expertise in facilitating workshops and collaboration processes

• Ability to structure complex issues and translate insights into concrete directions and recommendations

• Experience working closely with customers and stakeholders at various levels, including management

• Good business understanding and ability to connect user needs to business goals

It is an advantage if you also have:

• Experience from a consulting role

• Experience from the public sector or complex organizations

• Knowledge of agile working methods and interdisciplinary teams

• Experience in applying or exploring AI in service development or innovation processes