Lead Service Designer

As the Lead Service Designer in Healthcare Education, you will be driving human-centered vision and strategy processes, own and improve a seamless end-to-end journey for Laerdal’s solutions in Healthcare Education. This might mean scoping and running design sprints, establishing and conducting design research, working with partners and end users to conduct focus groups and cocreation workshops. Being the most senior designer in the team, you will also create alignment among the rest of the designers, establish a culture of sharing insights and improving methodologies.In this team you will…

• Drive vision and strategy creation in the Healthcare Education Segment.
• Continuously improve a seamless end-to-end journey for Healthcare Education customers.
• Develop proposals for projects based on research insights and user needs.
• Develop design research strategies and conduct research.
• Synthesize and deliver insights with storytelling skills.
• Support team directors and product managers with designing and validating ideas, concepts and business cases.

You…

• have a Master’s degree in design or related field – human factors, interaction design, product design, service design, etc.
• have 5+ years of work experience, in a relevant design position, such as Design Lead / Service Designer / UX designer
• live and breathe design thinking, and has a proven track record of working across the various stages of the design process
• have the ability to think in a systemic level, and to oversee eco-systems, and their relationships
• have a balanced understanding of the business needs and customer needs
• have the ability to foresee trends, understand market shifts and strategically shape innovation / improvement projects
• have excellent English communication skills, both written and verbal
• have an enthusiastic personality and an ambassador for the needs of the customer