Senior Service Designer (M / F)

About the job

The ekino Group supports its customers in their digital acceleration. To do this, we create tailor-made digital platforms with high business and technical value for our various customers (Canal +, Axa, Nexity, Renault, Euler Hermes, etc.) and this within our premises based in Levallois / Bordeaux.

At ekino, we invest in user experience design! Our Design team of around thirty people brings together UX, UI, Service Designers, Strategic Designer and Research Managers in order to offer a design of multichannel experiences perfectly adapted to users and to the business and organizational challenges of our customers. In this context, we are looking for our future Service Designer!

The designer service will work with all the profiles of the pole according to the mission he / she will have to carry out as well as the other poles of the company (technical profiles, project managers etc…). This will allow him / her to discover the different areas of expertise and to train him / her on the integrated Design approach that is implemented in the cluster.

Your role within the team:

• You will define the strategy and design multi-channel experiences for key account clients and innovative start-ups.
• You will support the sales team on strategic recommendations, service design and user experience during calls for tenders.
• You will be responsible for the discovery, definition, prototyping and production phases. You will also be involved in the development phase of the project regardless of the project methods (Cascade, agile, lean, V, triple loops).
• Participation in user studies and the collection of insights: in situ observation, individual interviews, focus group, sorting by cards, benchmark …
• Production of design deliverables necessary for the smooth running of a project: personae, documentary analysis, experience map, customer journey …
• You tell the projects through story telling and sketchnoting
• You will have to ensure the rise in skills of the junior profile
• You will play a role of evangelizer internally but also with our customers.

About you :

• Graduated from a design school bac + 4/5, you have at least 4 years of practice in service design in an agency or service company with a strong digital culture and multidisciplinary teams.
• You have already implemented user experience methodologies with a real impact in figures.
• You are able to absorb different and new clientele issues.