What will be your role ?
Our mission is to strengthen user-centered design at scale and ensure research plays a core role in shaping meaningful Schneider Electric experiences, by enabling teams to practice and communicate decisions informed by research, data, and field insights to solve the right problems and deliver impact.
You will be part of the Design team and report to the Service Design Director.
We are looking for a Service Designer to contribute to the design and improvement of end-to-end services within Schneider Electric.
For the Software-Designed Power team, you will shape and structure end-to-end service experiences across products, platforms, and organizations. You will make complex journeys visible and actionable, revealing pain points, touchpoints, and dependencies to drive alignment and informed decision-making.
Working at the intersection of users, software, operations, and business, you will help teams move from fragmented interactions to coherent, scalable, and data-informed services that deliver real value over time.
You will be responsible for :
Service Design & Delivery
- Design end-to-end services across digital and physical touchpoints
- Create and maintain service design deliverables (journey maps, service blueprints, ecosystems, personas)
- Translate user needs, business objectives and operational constraints into service concepts
- Contribute to discovery, ideation, prototyping and validation phases
- Ensure consistency and quality of service experiences across channels
User Research & Insights
- Plan and conduct qualitative and quantitative user research (interviews, field studies, workshops)
- Synthesize research findings into actionable insights and design principles
- Work with research, data and analytics teams to inform design decisions
- Ensure user needs are balanced with regulatory, technical and operational constraints
Collaboration in a Complex Environment
- Work closely with cross-functional teams (Product, IT, Digital, Operations, Industrial, Legal, Compliance)
- Participate in co-creation workshops with internal and external stakeholders
- Contribute to alignment between customer experience, operational efficiency and safety requirements
- Support change management and adoption of new services
Continuous Improvement & Impact
- Support the measurement of service performance (NPS, CSAT, CES, adoption)
- Contribute to continuous improvement of services and journeys
- Document and share best practices, patterns and learnings
This job has been tailored for you if you :
- 7+ years of experience in Service Design
- Background in service design, design research, or human sciences (sociology, anthropology, psychology, HCI, design, or equivalent experience).
- Experience working in energy, utilities, industrial, infrastructure or regulated environments is a strong plus
- Solid mastery of service design methods and tools
- Ability to navigate complexity and work with multiple stakeholders
- Strong collaboration, facilitation and communication skills
- User-centered mindset combined with pragmatic problem-solving
- Comfortable working in structured, large-scale organizations
- Fluent in English (French is a plus)
Even better if :
- You have experience navigating large, complex organizations with strong IT and compliance constraints.
- You have worked across B2B and B2C contexts
- Understand how design and research connect to real-world constraints, including software development, operations, and delivery.
- Have experience with enterprise or industrial software products and complex digital ecosystems.
- Are familiar with enterprise design systems and collaborative research tools (FigJam, Dovetail, Maze, or equivalent).
- Contribute to design communities and actively help grow design culture through sharing and mentorship.
