Senior Service Designer

The Senior Service Designer will work with all the profiles of the pole according to the mission he will have to

realize as well as the other poles of the company (technical profiles, project managers etc…). This will allow him to discover the different areas of expertise and to train him in the integrated Design approach that is implemented in the cluster.

He also develops an operational consulting posture with clients from briefing to completion of deliverables.

Your missions:

• You will define the strategy and design multi-channel experiences for key account clients and innovative start-ups.
• You will support the sales team on strategic recommendations, service design and user experience during calls for tenders.
• You will be responsible for the discovery, definition, prototyping and production phases. You will also be involved in the development phase of the project regardless of the project methods (Cascade, agile, lean, V, triple loops).
• Participation in user studies and the collection of insights: in situ observation, individual interviews, focus group, sorting by cards, benchmark …
• Production of design deliverables necessary for the smooth running of a project: personae, documentary analysis, experience map, customer journey …
• You tell the projects through story telling and sketchnoting
• You will have to ensure the rise in skills of the junior profile
• You will play a role of evangelizer internally but also with our customers.

About you : 

• Graduated from a design school bac + 4/5, you have at least 6 years of practice in service design in an agency or service company with a strong digital culture and multidisciplinary teams.
• You have already implemented user experience methodologies with a real impact in figures.
• You are able to absorb different and new clientele issues.

If you recognize yourself in this offer, we will be delighted to meet you (physically or virtually).