Senior Service Designer

The Senior Service Designer will help our team design value proposition for our digital products and putting small holder farmers and other agriculture stakeholders at the core of what we are building. This role will be based in Shanghai. This is a rare opportunity to work for one of the top Fortune 500 companies while enjoying the experience of a startup environment.

Role & Responsibilities

·        Stakeholder management: Facilitating design sprints and bespoke workshops to connect all relevant stakeholders, from small holder farmers to internal Bayer colleagues

·        Venture Design: Working together with our Venture Leads across the APAC region to design customer experience, identify new business opportunities and create unique value proposition for our ventures

·        Design Research Strategy: Leading the design research strategy to support DI teams across APAC. Planning together with the local team research activities such as field studies, focus group, interviews, customer journey mapping, user engagement workshop, etc.

·        Design Training: Helping DI team members to learn more about Design research methodologies and Human Factor Engineering tools. Organizing workshop to introduce service design practices to our community

·        Cross-country service design engagement: Identifying strategic opportunities and overlapped customer value proposition between our ventures so that we can established cross-country business partnership.

·        APAC small-holder farming experience design: Lead the development of small holder farmers experience map in the APAC region, realign the fragmented value chain and food-chain partnership in the region

Requirements:

·        5+ years of relevant experience

·        Experience in working on a broad range of research and innovation-oriented projects

·        Fluency in English and Chinese. Another language competency is a plus (Vietnamese, Japanese, Korea)

·        Experience with high-level stakeholders engagement. Strong interpersonal and client management skills.

·        Experience with mentoring and elevating other creative people into service design thinking.

·        Experience in conducting and synthesizing research, insights and findings.

·        Experience in structuring and visualizing journey maps, service ideation, concept communication and specification.

·        Ability to facilitate workshops, set design sprints and hold seminars and training sessions.

·        Knowledge of agile approaches and techniques.

·        Ability to understand the impact of technology on design deliverables.

What we offer

·        Competitive salary with luxury office space in the city center

·        The opportunity to support the digital farming ecosystem development that could transform the agriculture industry in APAC

·        The best of both worlds: gaining startup experience while working for a prestigious corporate

·        Working alongside an exceptional talented and dedicated teammate who all possess entrepreneur spirit.

·        Attractive career growth opportunity within Bayer’s global network

·        As part of the DI team, we also offer a Personal Development & Training scheme where our team members will receive access to digital training contents that are curated personally for you.

·        Access to our comprehensive digital library of design books