Service Designer

ROLE:

• Analyze market changes, study customer behavior, track industry trends, competitor analysis and benchmarking, and carry out Human Centered Design(HCD) analysis
• Applying best-in-class HCD and device/service/system design methodologies for developing design strategy between user and device under the connected scenario
• Interface with suppliers, electrical engineering, procurement, manufacturing, quality and other development groups to ensure the successful development and launch of new products(device) and service models(app)
• Introduce and promote strategic service design initiatives of moderate to high complexity from conception to execution, via collaboration with cross disciplinary partners during project execution to ensure that products are landed to the market successfully
• Understand clinical and experiential needs of stakeholders within a healthcare service environment through conducting exploratory user research, concept validation, prototyping and usability testing
• Supports the device business partners in the scoping, designing of all agreed project deliverables. Bringing local market insights into the Company design research program funnel and program development

REQUIREMENTS:

• Bachelor’s degree or equivalent experience in Industrial Design, Service Design, Design Strategy, System Design, Communication Design or other relevant discipline
• Fluent in listening, speaking, reading and writing business English
• +2 years of experience working in Design Strategy, Industrial Design, or an equivalent field
• Advanced experience and skills in 3D modeling, rendering, scenario building, filming and editing, or similar concentration is a plus
• Leading projects and experience working on fast-paced projects and bringing offerings to market under a dynamic and agile team culture