Health
Service Designer
Archived
Contract
Bayer
Your tasks & responsibilities:
- Design customer experiences and services across digital and offline channels
- Develop a service blueprint as the guiding principle to implement services that can be offered efficiently across countries
- Map customer journeys to enable the team to understand complex interactions and decision processes
- Build prototypes that illustrate the inner logic of the new business model offer and use them to get actionable feedback from customers and internal stakeholders
- Plan and conduct customer research activities
- Contribute to strategic decisions within the venture team and with other technical and marketing teams
- Serve as an evangelist for good design within our organization as well as in the broader design community.
Who You are:
- Higher education (preferably design, human-computer-interaction, marketing, IT or similar)
- Minimum 3 years of experience on a similar position (e.g., UX, service design, customer experience)
- Proven knowledge of designing successful customer experiences
- Proven experience with product design tools (e.g., customer journey mapping) and software (e.g., Figma, Adobe XD, Axure)
- Fluent written & verbal english, good command of Polish language
- Creative mindset, out of the box thinking
Location
Warszawa, Mazowieckie
Type
Contract
Industry
Health
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