Construction

Senior Service Designer

Archived
Full Time

KONE

We are looking for an (Senior) Service Designer to join our award-winning and customer centric design team in Shanghai , China

You will be responsible as a Leader in customer culture and customer value creation.
Creation of future services.You will be in essential role of strengthening KONE Service Design methodology and practice. We are looking for a designer who has a strong know-how with a fearless challenger attitude. We hope to see a strong portfolio that reflects a range of projects and demonstrating high-quality Industrial Design outcomes.

We expect you to have

Attitude

  • Involving design early in projects to drive a customer-centric mindset to for visions and offering
  • Research is key: first understanding the problem before designing solutions
  • Encouraging collaboration: bringing people together for a more holistic view and diversity of thought
  • Prototyping facilitates evidence-based decision-making
  • Iterative approach: build – test – learn – repeat
  • Highly self-driven and proactive

Competence

  • Maximum design impact by generating new opportunities by thinking creatively about business model, risks, experiments, and utilizing customer data actively.
    • Passion for solving problems by bridging the customer needs and business-model possibility
    • Strong understanding about co-creation with customers and end-users
    • Passion for services which meet customer needs and deliver well-defined outcomes in line with company strategy
    • Experience of using service design mindset, tools, collaborating with business stakeholders
    • Hands-on understanding of service design methods, tools and processes
    • Hands-on experience with both quantative and qualitative research methods
    • Strong experience in HCD methods and techniques to create measurable value for customers
    • Video editing and photographing as plus
  • Bachelor’s or Master’s degree in Service Design, Business, Strategy, Engineering, the liberal arts, or relevant
  • +3 years of experience in design organization or function.
  • Agile multidisciplinary experience is preferred.
  • Willingness to travel
  • Communication skills in Chinese and English, both written and verbal
Location
, Shang Hai Shi
Type
Full Time
Industry
Construction
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