Senior Service Designer

We are looking for an individual who enjoys solving problems with design and deliver original and well thought out solutions. You will be involved in a wide range of projects across multiple channels working with teams in Cambridge and across the globe.

We encourage curiosity, exploration and self-development and truly believe inspired people create their best work. This is a great time to join our growing team of creatives and make a mark on projects from start to finish.

You are a service designer with an understanding of how design can be used to create great customer experiences. You will be able to demonstrate expert knowledge of design thinking with a good understanding and appreciation of print/digital design.

You understand design as a high-value service and are committed to delivering nothing but the best.

Responsibilities include:

• Designing engaging, original, functional and consistent solutions that align to the design strategy and enhance our products
• Creating a series of UI assets and UX artefacts ranging from rough sketches to pixel-perfect clickable prototypes. Test. Iterate.
• Contributing to information architecture refinement, be involved in interaction design, measure and optimise solutions to improve usability, take over prototyping and testing and create the best user experience for our customers
• Liaising with stakeholders and comfortably act as the voice of the user, while balancing between user needs and business requirements
• Designing experiences and assets for various channels including websites, apps, social media, email and more
• Supporting the team by refining and evolving processes and products for a variety of outputs and contribute to the team’s development by bringing new ideas and solutions to the table
• Provide guidance and mentorship to mid and associate service designers, supporting them in their day-to-day work

We are looking for someone who can demonstrate:

• Experience designing for in-house or agency including creating cross-platform, responsive user interfaces
• End-to-end-UX design experience with strong UI skills
• Experience of delivering UX designs in Agile/Scrum methodology
• Highly creative with the ability to own projects from the initial concept stage to delivery
• Good working knowledge of key design tools, such as Figma, Sketch, inVision, Axure or similar
• UX research advocate and practitioner
• Familiarity with basic front-end development (HTML/CSS/JavaScript)
• Analytical skills and ability to process data
• Genuinely empathic, happy to ask for help and give help to others
• Excellent at organising your time and presenting your work
  Highly collaborative team player with a positive, can-do attitude
• Great in building relationships and managing stakeholders
• Amazing portfolio of work demonstrating your process

A degree in Design , User Experience, Human-Computer Interaction or similar is desirable but not essential if proven skill.