Service Designer (UX/UI)

About the Role:

Are you a talented designer with an understanding of how design can be used to create great customer experiences?

We are expanding our pool of talented Designers within the Global Design Team with a new mid-weight level role. This is an exciting opportunity to help shape the future design of the English Language Teaching (ELT) group.

We are looking for people who enjoy solving problems with design to deliver original and well thought out solutions. You will be involved in a wide range of projects, across multiple channels working with teams in Cambridge and across the globe.

We encourage curiosity, exploration and self-development and truly believe inspired people create their best work. This is a great time to join our growing team of creatives and make a mark on projects from start to finish.

Are you a talented designer with an understanding of how design can be used to create great customer experiences?

Can you demonstrate knowledge of design thinking with a great understanding and appreciation of digital design?

Do you understand design as a high-value service, committing to delivering nothing but the best?

Responsibilities include:

• Designing engaging, original, functional and consistent solutions that align to the design strategy and enhance our products
• Creating a series of UI assets and UX artefacts ranging from rough sketches to pixel-perfect clickable prototypes. Test. Iterate.
• Contributing to information architecture refinement, be involved in interaction design, measure and optimise solutions to improve usability, take over prototyping and testing and create the best user experience for our customers
• Liaising with stakeholders and comfortably act as the voice of the user, while balancing between user needs and business requirements
• Designing experiences and assets for various channels including websites, apps, social media, email and more
• Supporting the team by refining and evolving processes and products for a variety of outputs and contribute to the team’s development by bringing new ideas and solutions to the table

About You:

To be successful in this role we are looking for you to hold the following skills and knowledge:

• Experience designing for in-house or agency including creating cross-platform, responsive user interfaces
• End-to-end-UX design experience with strong UI skills
• Highly creative with the ability to own projects from the initial concept stage to delivery
• Good working knowledge of key design tools, such as Sketch, Axure, inVision or similar
• Some analytical skills and ability to process data
• A good understanding of basic front-end development (HTML/CSS/Javascript) is definitely a plus
• Deep appreciation and practice for/in UX research
• Genuinely empathic, happy to ask for help and give help to others
• Excellent at organising your time and presenting your work
• Highly collaborative team player with a positive, can-do attitude
• Amazing portfolio of work demonstrating your process