Service Designer
Financial Conduct Authority
The team/department
This role sits within the User Centred Design Team within the Digital Delivery Hub. We are part of the Data, Technology & Innovation (DTI) Division leading the FCA in harnessing the power of data and advanced analytics to transform financial regulation.
What you will be doing (the role)
As a Service Designer at the FCA you will work within a specialist user-centred design (UCD) team to provide expert service design delivery to emerging multi-disciplinary digital product teams, for new and existing products and services that help our users achieve their goals:
- Help teams to see their service through a people lens with a design state of mind, helping them to map and discover opportunities to improve the life of users
- Design service improvements through the use of data, design thinking and agile ways of working to solve problems, test ideas quickly, iterate what you do and embed a learning culture
- Develop journey maps, service blueprints and other artefacts that best communicate systems, opportunity, and vision to varying audiences
- Support the development and growth of our design community of practice
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