Service Designer

About the FCA and team

We regulate financial services firms in the UK, to keep financial markets fair, thriving, and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth and shaping the future of UK finance services.

The Data, Technology and Innovation (DTI) division enables the FCA to be a digital-first, data-led smart regulator by delivering a secure, agile and cost-effective technology and data ecosystem that drives better decisions, transparency and operational efficiency. Sitting within DTI, the Digital Intelligence Solutions department delivers a Digital Unified Intelligence Environment (DUIE) to surface insights for action through tools, dashboards and bespoke analysis.

Role responsibilities

• Champion a people-centred lens, guiding colleagues to understand user needs and uncover opportunities that meaningfully improve consumer experiences
• Bring your visual and product design skills to life by shaping and prototyping concepts that help teams explore and refine service ideas
• Drive service improvements by analysing root causes, using data and design thinking to test solutions quickly, iterate with professional judgement and promote a culture of continuous learning
• Lead inclusive co-creation workshops with users and stakeholders to shape practical, effective solutions to complex service challenges
• Create clear, engaging artefacts that communicate systems, opportunities and future direction to diverse audiences across the FCA
• Enhance the FCA Design System by identifying reusable patterns and components that improve consistency and raise design quality organisation‑wide
• Support and grow our design community, encouraging collaboration, capability building and knowledge‑sharing across teams
• Work collaboratively in a hybrid environment, involving your team in research and by identifying opportunities that lift project outcomes and add value for the wider organisation

Skills required

Minimum:

• Prior experience of working within multi-disciplinary Agile teams to deliver digital products or services
• Proven experience of leading others through design sprints or design thinking processes
• Demonstrable experience in prototyping and wireframing

Essential: 

• Brings experience designing user centred services in multi-disciplinary teams, ensuring outcomes reflect real user needs
• Skilled at framing challenges, mapping problems, drawing out insights and supporting inclusive co‑creation with users and stakeholders
• Confident applying user‑centred design approaches in enterprise settings, collaborating closely with user researchers to shape and interpret research
• Ability to use digital design tools such as Figma or Balsamiq to create prototypes, wireframes and visual concepts that guide shared understanding
• Comfortable facilitating engaging workshops, design sprints, seminars and training sessions that help colleagues contribute with confidence
• Builds productive, collaborative relationships with SMEs, sponsors, delivery teams and stakeholders, working effectively in both structured and unpredictable environments
• Quick to develop domain knowledge and open to exploring new perspectives, enabling innovative and accessible design solutions; experience with GDS standards, accessibility or data visualisation tools like Tableau is desirable