Lead Service Designer

The team/ department

This role will be part of our newly created department named ‘Digital Hub’ based out of our Leeds office. Our department falls within the Intelligence and Digital function, a subdivision of the Data, Technology & Innovation (DTI) division. The Intelligence and Digital function are leading the FCA in harnessing the power of data and advanced analytics to transform financial regulation.

We believe in collaboration, inclusivity, innovation and using data to be at our best. We place emphasis on curiosity and experimentation. We collaborate widely with other regulators, academics, innovative companies, and within the FCA.

Data is an essential ingredient to delivering effective regulation, so we treat our data as an asset and have built services to ensure we can make best use of it.

Importantly, we believe that people need space to learn and grow and we supply supporting learning programmes and opportunities for all staff. In our culturally diverse team, everyone is encouraged to be part of the team and put their ideas forward. We strongly value, encourage and support diversity, equity, and inclusion.

What you will be doing (the role)

• Support your colleagues to see their service through a people lens with a design state of mind, helping them to map and discover opportunities to improve the life of users
• Design service improvements through root cause analysis of service failure. Use data, design thinking and agile ways of working to solve problems, test ideas quickly, iterate what you do and embed a learning culture
• Plan and facilitate co-creation workshops with users and stakeholders to propose the most optimal solution for a given problem
• Develop artefacts that best communicate systems, opportunity, and vision to varying audiences
• Contribute to the FCA Design System, identifying design patterns and reusable components to tackle common issues across the FCA
• Support the development and growth of our design community of practice

What you will get from the role

Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.

Core benefits that you will receive as standard are:

• 28 days holiday per year – bank holidays
• Private healthcare with Bupa
• A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)
• Life assurance of eight times your basic salary
• Income protection

We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.

The skills and experience you will have

Minimum

We’re a signatory to the Government’s Disability Confident scheme. This means that we guarantee an interview to any disabled candidates entering under the scheme, should they meet the minimum criteria for a role.

• Substantial experience working as a Service or UX Designer
• Design experience within any of the following types of organisations/sectors: financial services, government/regulatory body, technology, consultancy

Essential

• Service design leadership and interpersonal skills with the ability to motivate, lead and develop large diverse teams, prioritise activities and balance conflicting demands
• A highly strategic but practical mindset – can negotiate a highly complex organisation and leverage insights to deliver great services
• You can use a variety of prototyping methods (ideally using Figma or the GDS Prototyping kit). You can share best practice and coach others
• Evidence of leading on internal initiatives to develop ways of working and develop the UCD community of practice at the FCA