Lead Service Designer

The team/department

Our department falls within the Intelligence and Digital function, a subdivision of the Data, Technology & Innovation (DTI) division. The Intelligence and Digital function are leading the FCA in harnessing the power of data and advanced analytics to transform financial regulation.

We are committed to growing the maturity and impact of user-centred ways of working as we design and deliver products and services for FCA staff, firms and consumers nationally. It is an exciting time to join our growing DTI community of UCD specialists, help shape and deliver the building blocks for excellence and deliver impactful work in our exemplar programmes.

We believe in collaboration, inclusivity, innovation and using data to be at our best. We place emphasis on curiosity and experimentation. We collaborate widely with other regulators, academics, innovative companies, and within the FCA.

 What you will be doing

• As a Lead Service Designer at the FCA, you will work within a specialist user-centred design (UCD) team to help increase the maturity of UCD across DTI
• Provide expert design support to emerging multi-disciplinary digital product teams to design new products and services that help our users achieve their goals
• Support your colleagues to understand service-thinking and see their service through a people lens with a design state of mind, helping them to map and discover opportunities to improve the lives of internal and external users
• Engaging with and providing maturity within the FCA design community, supporting the professional growth of design practitioners and Design service improvements through analysis of service failure
• Develop journey maps, service blueprints and other artefacts that best communicate systems, opportunity, and vision to varying audiences
• Help embed the FCA Design System, identifying design patterns and reusable components to tackle common issues across the FCA

What you will get from the role 

• An opportunity to shape the development of service design practice in a vital national body
• Contributing to the FCA’s vital role in protecting the integrity of the UK financial system and minimising harm to consumers of financial services
• A blend of profession leadership and practical applications of your expertise
• A supportive and ambitious team environment committed to UCD ways of working
• Being part of a growing UCD Community of Practice across a range of FCA programmes