Lead Service Designer

Lead Service Design – Excellent career growth opportunities/Top Client list 
Location: Edinburgh
Package:  up to £52,000 + 25 days annual leave + 3% Flex Fund + Life Assurance + Pension + Car allowance

Bring your Service Design expertise to us and in return we’ll give you an amazing career with growth and learning opportunities. Come and work for one of the best kept secrets in I.T.


The company
Sopra Steria, European leader in digital transformation, provides one of the most comprehensive portfolios of end-to-end service offerings in the market: Consulting, Systems Integration, Software Development and Business Process Services. Sopra Steria is a trusted by leading private and public organisations to deliver successful transformation programmes that address their most complex and critical business challenges.

The day job
Currently looking for a Lead Service Designer for a unique opportunity to work within an established project team. The successful candidate will support multidisciplinary teams by facilitating new and useful ideas for services or service improvements, working closely with researchers, analysts and developers to iteratively improve services for users. You will have experience with and be comfortable working with agile development teams comprised of both Sopra Steria and customer staff.
Joining the team in a senior position, you will have an entrepreneurial spirit, be resourceful, forward thinking and committed. Our digital people embrace these qualities and are passionate and positive even with the most complex issue to solve.


Key Responsibilities:


·         Design and Technical Skills 
·         Design for user needs – Is able to identify, describe and design for user needs, including a comprehensive awareness of accessibility needs and ensuring that user stories are well defined. 
·         Prototype design – Can determine approaches to design and prototype digital and off-line tasks, interactions and interfaces. 
·         Prototype analysis – Is confident evaluating prototypes or designs of systems, products or services against the agreed usability and accessibility specifications. Is confident and capable of interpreting and presenting results of evaluations and prioritising issues for senior stakeholders. 
·         UX support – Has a solid understanding of core UX tools and techniques. 
·         Design systems – Is able to lead and provide consultancy on the development of design systems to create consistent and impactful user experience. 
·         Design user experience – Can absorb large amounts of information and translates concepts into outputs and prototypes and captures user feedback to improve designs. Specifies appropriate tools, methods and design patterns. 
·         Impact analysis – Plan and undertake analysis, to help design decisions and understand their trade-off’s. Can lead on this in relation to service design work for projects. 
·         Business processes – Analyse, capture and visually represent processes. Supports the wider business to understand the design methods to capture them.

Essential Skills:
·         5-10 years of industry experience and strong work samples which demonstrate your process and the finished project
·         Ability to work collaboratively with experts in UX and digital design to deliver the best results
·         Possess an expert level designer with exposure to a variety of tools
·         Driven, hardworking and comfortable in a fast-paced environment
·         Research Standards – Contributes to the development of organisational methods and standards for user research. 
·         Data analysis – Collects and is able to analyse complex data related to people’s behaviours, needs and opinions across large projects or programmes. 
·         Generates insights – Supports synthesis of findings and the creation of insights, reports and presentations to inform decision making and drive actions at a senior project level. 
·         Prioritise requirements – Provides constructive challenge and enables effective prioritisation of requirements from user needs based and business requirements on evidence from research. 
·         Communicate findings – Can synthesise and articulate research findings clearly and effectively. Identifies appropriate opportunities for publication and dissemination of research findings. Develops and shares practical demonstrations of research findings. Presents papers at conferences, contribute material of publication quality, and presents reports to clients. 
·         Research Practice – Is confident working with a range of users, in different contexts, e.g. one-to-one interviews, workshops, focus groups, ethnographic research.

Desirable Skills
·         Experience of managing a team
·         Experience of Wireframe, Balsamiq, UXPin etc


Reasons why you should apply to us
·         We’re big – really big. With that comes career growth opportunities – we offer excellent training, you’ll join a company where development and progression is actively encouraged and not just something we talk about
·         We have an enviable client list – we work with some of the biggest names out there
·         We ensure our working environment is supportive and collaborative, everyone has a voice and all opinions count 
·         Our goal is to disrupt the market, not just follow the status quo
·         Sustainability is really important to us, in fact we are within the top 1% of companies worldwide tackling climate change and managing our emissions