- You have at least 3 years of relevant work experience in the service design domain, in which you have developed new propositions. You can work on several topics at the same time, set up workshops independently and implement improvements;
- You always put the customer at the center of your service design work. You like to work towards a win-win situation by empathizing with the situation of the customer and/or stakeholder;
- You can create insight into complex matters (organization, stakeholders, processes, multiple target groups) and you can research and analyze situations in a systematic way. In this way you are able to distinguish main and side issues from each other and you can come up with new solutions;
- You dare to come up with unusual solutions and to propagate them, by connecting different concepts and ways of thinking from different directions;
- You are a good listener to interests, you are open to new ideas and you are able to involve others, including senior management, in your story/convince on the basis of your service design expertise. In this way you come to the best choice and you share knowledge;
- Experience in B2C and affinity with B2B(2C);
- decisive; has competences in line with decisiveness, ambition and connection to take steps quickly and effectively.
Insurance
Service Designer
Archived
Full Time
Zilveren Kruis
Within Zilveren Kruis we work every day to provide the best service for our customers. In this way we strive for a good customer experience and loyal customers. As a Service Designer you work on the development and optimization of valuable services that help our customers to feel better in their own environment and at work.
You conduct research and help design new services and services. You also contribute to the design of the Customer Experience vision of Zilveren Kruis so that the customer experiences the best possible experience.
What are you going to do?
- You independently conduct user tests, facilitate qualitative and quantitative studies and conduct experiments to discover customer needs and test new concepts;
- Design thinking forms the basis of your innovation work. Step-by-step you work in projects on researching customer insights, defining the right problem statement, generating ideas, creating prototypes for testing and implementing and learning from them;
- You often work in multidisciplinary teams in which you design new services using various design tools (such as customer journey maps, service blue prints, concept presentations), and contribute to vision development & inspiration on how Zilveren Kruis can shape the best customer experience;
- You devise, facilitate and co-create design workshops and design sprints independently with colleagues and customers;
- You connect different interests of (internal and external) customers by listening carefully and looking at different perspectives.
What makes you unique as a Service Designer
What makes you unique as a Service Designer
Location
Leiden, ZH
Type
Full Time
Industry
Insurance
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