Senior Service Designer

We are looking for experienced and versatile service designers who can help our customers improve their services based on customer insights for optimal customer experience.

As a Senior Service Designer at Essense, you help our customers to work more customer-oriented and thus provide better services. Our work is holistic, it contributes to the customer’s business and goes beyond ‘just beautiful’. 

In your position it is therefore very important that you can listen carefully and ask questions to get to the core of the issue. You map all insights surrounding the customer experience, make existing knowledge transparent with your analysis skills and with your creativity you then translate this into new opportunities and concept solutions. You bring several years of experience in the field of service design and have a track record of successful projects at various organizations in multiple sectors. This allows you not only to provide targeted advice to our customers, but also to inspire and coach colleagues within Essense to develop themselves.

You work together with the team and your stakeholders on service concepts and know how to match the customer’s needs with the needs of the business. You translate this into propositions that deliver customer and business value. You help our customer to coordinate backstage processes with frontstage activities and touch points, to ensure optimal customer experience. You are able to successfully complete multiple projects, with good results for the customer, but also for ourselves.

You master our working method, can coach others in this and remain focused on ways to continuously improve it. You are a passionate facilitator of workshops and co-creation processes. You organize, supervise and facilitate workshops and take on an advisory role towards the customer. You are curious and enjoy delving into the context of the customer and user.

You bring:

• A completed HBO/WO education in service, industrial or interaction design
• At least 6 years of relevant work experience, preferably at an agency
• A passion for making complex situations/information tangible and transparent
• You are analytical and creative, with empathy and strong communication skills
• Demonstrably experienced in applying service design methods such as stakeholder maps, journey maps, service scenarios, service blueprints
• A strong portfolio that shows your work and results within various projects
• You can proactively advise customers on the right approach to achieve their goals
• Able to plan, manage and implement service design processes, including management of other designers and good stakeholder management

We bring:

• A nice workplace, both at our office (within walking distance of Amsterdam Amstel station), at home (we provide a good desk, chair and monitor), and on location at the customer
• An above-average market-based salary
• A personal sustainability budget, travel expenses, lunch, and other secondary conditions
• Nice and smart colleagues, team events and drinks
• Space for personal development
• Every 3rd Thursday of the month ‘Essen Day’ on which we focus with the entire team on developing our team and ourselves
• And not unimportant: work for great clients such as Bol, IKEA, Eneco, European Investment Bank, KPN, Rabobank and many more!