Insurance

Service Designer

Archived

Full Time

Zilveren Kruis

Within Zilveren Kruis we work every day to provide the best service for our customers. In this way we strive for a good customer experience and loyal customers. As a Service Designer you work on the development and optimization of valuable services and services that help our customers to feel better in their own environment and at work. We also work on an optimal experience for our business partners – healthcare providers and employers. We are looking for a full-time service designer for the target group of healthcare providers.

What are you going to do?

You independently set up customer surveys and experiments, carry them out and include colleagues in the insights obtained. Varying from needs assessments to concept testing, depending on what the project needs. In this you guide the process and determine what is needed;
You often work in multidisciplinary teams in which you use Service Design methods and tools (such as customer journey mapping, service blueprints, concept presentations and storytelling) to design services and products together with colleagues;
You devise, facilitate and co-create independently design workshops and design sprints with both colleagues and healthcare providers;
You contribute to the step by step further realization/implementation of service design and design thinking within the organizational units of Zilveren Kruis that work together with healthcare providers;
You contribute to the design of the Customer Experience vision of Zilveren Kruis so that the healthcare provider also has the best possible experience.

What makes you unique as a Service Designer

Design thinking forms the basis of your work. You have at least 3 years of relevant work experience, both in co-creation development and in small steps to realize different user journeys in a team. Affinity with the healthcare field, or another socially relevant theme, is best suited to our organization;
You always put the user at the center of your service design work. You are a good listener to interests and you are open to new ideas. You like to work towards a win-win situation by empathizing with the situation of the user and/or stakeholder;
You are decisive, decisive and you like to convert the acquired ideas into realistic results together with others;
Your analytical skills and your ability to zoom in and out allow you to thrive in a complex environment (organization, stakeholders, processes, multiple target groups). You research and analyze situations in a systematic way;
You are curious about how you can further shape service design for healthcare providers in the organization together with us. You are able to involve others, including senior management, from your service design expertise. That way you come to the best choice and you share knowledge.

Location

Leiden, South Holland, Netherlands

Type

Full Time

Industry

Insurance

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