Senior Service Designer

At Rabobank we help entrepreneurs and companies grow and stay financially healthy. We are working on new platforms and journeys to revolutionize the way we will be supporting businesses in the future. We are looking for a Senior Service Designer to join the ride in creating solutions to make things easy and efficient for our customers and employees.

Facts and figures 

• 90+ multi-disciplinary designers
• 500+ people laser-focused on digital innovations for our business customers
• 43,000+ Rabobank colleagues around the world

Your role
As a Senior Service Designer, your main task will involve shaping, enhancing, and managing journeys for our business platforms. You will join a multi-disciplinary team of 10 designers responsible for the end-to-end experience of business customers and bank employees. The focus of this team is all about the financing request experience and its supporting services. This is a complex space with many user types, sub journeys and technical puzzles. We have very ambitious plans, so get ready for the challenge!

Your responsibilities 

• Develop new journeys and improve processes for customers and employees.
• Work with a large stakeholder field including architects, process managers, product owners and business analysts across financing journeys.
• Facilitate workshops to form a common understanding and vision.
• Translate technical and user requirements into understandable overviews.
• Map out and align journey maps, system maps, flowcharts, and wireframes.
• Conduct user research to incorporate user needs in the design process.
• Collaborate with UX designers to deliver final designs to development teams.

Your talent

We are looking for a talented Service Designer who can use creativity, problem-solving and communication skills to handle the versatile context of a bank.

• You have at least 5 years of experience in Service Design (or a similar role) and confidently take responsibility and ownership of large design projects.
• You are comfortable working in a multidisciplinary team of designers and other stakeholders, and able to manage these different perspectives and interests.
• You are fluent with whiteboarding and design tools like Miro or Figma and are familiar with journey mapping and user research methods, as well as with Agile and Lean ways of working.
• You have project management skills to gather all necessary requirements and keep stakeholders involved and up to date.
• You gain energy working on complex products with possible technical challenges.
• You can communicate professionally in English. Knowledge of the Dutch language is a plus.