Agency / Consultancy

Service Designer

Archived
Full Time

Essent

As a Service Designer you view our services from a holistic perspective. You believe that design is the key to creating impact. You get involved in various design projects, in which you conduct research, lead workshops, develop concepts and test them with users. This brings together the customer experience, the process, the organization and our strategy. You inspire colleagues and know how to convince others of your ideas. Even if there are obstacles. Do you want to have an impact in the energy transition and exceed the expectations of our customers? Then read on!

Energy moves you

As a Service Designer, you not only create opportunities to help our customers even better, you also ensure that they are implemented, you:

  • Conducts in-depth research to understand customer needs and behavior.
  • Visualize and improve the service experience with blueprints, customer journey maps and other methodologies.
  • Develop your design deliverables, such as concept designs, prototypes and implementation plans.
  • You organize and facilitate Service Design Thinking processes and workshops for both internal and external stakeholders.
  • Develop your strategies based on customer needs and market insights to improve services.
  • Set measurable goals to monitor the impact of improvements and make adjustments if necessary.
  • You stimulate the digital transformation by actively promoting design methodologies.
  • Explores your technologies and methods to innovate services.
  • Spread the principles of Service Design Thinking and take them to the next level. 

You strengthen the CX/Digital team within the Customer Operations department. Together with our specialists, we join forces to create the ultimate omnichannel customer experience. With your ownership and expertise you make an impact on our customers and stakeholders.

Location
's-Hertogenbosch, Netherlands
Type
Full Time
Industry
Agency / Consultancy
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