What will you do?
As a Service Designer with us, you will be involved in creating, communicating and maintaining a clear vision for our customer experience in store. You are responsible for identifying needs and expectations for both our customers and agents and you will play an important role in our work to create the retail business of the future.
You will work with both quantitative and qualitative insight work that is carried out using, among other things, in-depth interviews, observations and analysis of data. Your work is carried out independently but in collaboration with, among other things, market, sales, UX, development and not least our representatives. Your insights will be an important part of our work going forward and will be used in several parts of our business. You will also be an important part of ensuring that customer needs are taken care of in both the concept phase and requirements.
In the role, you are also responsible for communicating, planning, leading, and following up on the work of introducing and implementing service design processes within retail. Part of the role involves leading, facilitating and developing processes and collaborations based on a design-oriented way of working.
Are you the one who will do it?
Your creativity and initiative take you quickly forward in your everyday work and you find it easy to identify new approaches to develop your work. You like to work analytically while having the ability to present new insights to teams, projects and management groups in a simple and encouraging way.
You have several years of experience working as a Service Designer and have good skills in planning and managing various assignments. You have very good knowledge and extensive experience in customer involvement and methods to reach qualified customer insight. You should have experience in both analytical and strategic work and how design is used as a tool in innovation and service development.
As the role is relatively new within the team, you have every chance to be involved and build up the service design work within retail within the company.
Previous experience in retail and consumer products is meritorious and likewise if you have previous experience of digitization journey in retail. Strong merit if you have experience with Figma for prototype generation.
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