Service Designer

As a service designer, you work with customer need-driven development.
You have a strong drive, are persistent and enjoy working with complex challenges within an organization in change. You enjoy working together with other competencies to jointly concretize and visualize target images for our services and customer offers, contribute to prioritization work and support the organization in realizing and realizing our services and customer offers. You have a networking way of working and like to spread good experiences in a positive way. This means, among other things, that you must moderate workshops, conduct interviews and use tests. You will also develop and provide methodological support as well as capture and disseminate insights into customer needs. You will also visualize and communicate concepts and ideas and participate in further developing solutions and working methods. You will work across multiple development phases, from exploration to implementation. You will alternate between working independently and working together with different professions.

You will be able to assess yourself how you need to lay out your work in order to succeed in your assignment, but we see a need for someone who can run practical development work together with the organization on a strategic and tactical level, work based on our customers’ needs and behaviors and also lead and support the organization in a customer-driven way of working through service design methodology.

The role means that you define relevant target groups, identify and analyze customer needs based on a holistic approach. The role also includes using and spreading knowledge about tools and methods that lead to increased customer benefit. The role gives you the opportunity to become an important part of the Swedish Tax Agency’s continued development around the customer meeting.

You will belong to section 2 of the customer meeting department’s service development unit, where you can choose to be based in Malmö or Sundbyberg. We are a group of about 15 people.

About you
To do a good job and feel comfortable with us at the Tax Agency, you need to be responsive, think new and take responsibility. You must also live up to our employee policy .

In this job you will:

• have good communication skills in Swedish and English
• be self-motivated and enjoy working both operationally and tactically
• be confident in your role and have a very good ability to collaborate
• be development-oriented and have the ability to solve problems
• be thorough and have a good structure in your work. 

You must also have:

• university education of at least 180 credits (120 points) in areas that the employer deems relevant, such as service design, interaction design, cognitive science or behavioral science. Alternatively, several years of experience in qualified work within service design.
• documented experience of having worked as a Service designer for at least 3 years.

It is desirable that you have that you have experience in assessing customer and business benefits and have experience in designing from an accessibility perspective. It is also desirable that you have work experience from a large organization and have worked cross-functionally and agilely. It is also good if you have experience of working with customer needs-driven development.