Lead UX Service Designer

The Opportunity

As the Lead UX Service Designer, you will be the most senior UX professional within the organisation and will play a pivotal role in defining how products and services are designed, developed, and delivered.

Working closely with Technical Leads, Product Teams, Architects, and Developers, you will drive the UX vision while leading and mentoring other UX professionals. You will help redesign existing services and shape entirely new digital platforms focused on improving customer experiences and business outcomes.

This organisation embraces innovation and is investing significantly in AI-driven product development. Candidates with an interest in leveraging AI tools within design and delivery processes will find this an especially exciting environment.

Key Responsibilities

• Lead UX and Service Design activities across multiple digital products and platforms.
• Define and maintain UX strategy, standards, and best practices.
• Drive user research, discovery work, customer journey mapping, and service design initiatives.
• Partner with technical teams to ensure user needs remain central throughout delivery.
• Facilitate workshops with stakeholders and cross-functional teams.
• Translate research findings into actionable design recommendations and business outcomes.
• Mentor and support other UX practitioners.
• Help establish and evolve a modern product-led culture.
• Identify opportunities to utilise AI tools and emerging technologies to improve ways of working.

What We’re Looking For

Essential

• Fluent Swedish and English communication skills.
• Significant experience within UX Design, UX Research, Service Design, or Product Design.
• Experience leading UX initiatives within complex digital environments.
• Strong stakeholder management and workshop facilitation skills.
• Experience working closely with development teams.
• Expertise in user-centred design methodologies.
• Strong experience with Figma and modern design tools.
• Experience designing end-to-end digital services and customer journeys.
• Knowledge of accessibility and usability best practices.

Desirable

• Experience working within product-led organisations.
• Experience supporting organisational or digital transformation programmes.
• Exposure to AI-assisted workflows and design practices.
• Experience designing platforms, subscription services, knowledge-based products, or digital ecosystems.