Agency / Consultancy

Senior Service Designer

Archived
Full Time

Ericsson

About this opportunity

Are you looking for the fast-paced, innovative environment of a start-up backed by the resources and capabilities of a global technology leader like Ericsson?

The Digital Transformation Office completes Ericsson’s Digital Transformation agenda through a set of global programs covering all our business and market areas. We are a global & cross-functional team redefining Ericsson’s business, focusing on superior customer experience, and outstanding operational execution.

We are looking for Senior Service Designers to join us.

You will become a part of the newly established Service Design Chapter, a competence area within the Digital Transformation Office dedicated to drive design thinking, customer-centricity, and digital experience across our transformation initiatives, striving for step changes and ground-breaking innovation.

Are you a passionate service designer with a consistent record of great designs and service strategies that meet end-user needs and business objectives? Can you lead and build positive relationships across subject areas with designers, developers, product teams, and cross-functional partners? This is the position for you!

What you will do

You will work on some of the most important initiatives within Ericsson and your work will gain executive attention! You will collaborate in multi-functional teams using design methods in combination with agile working methodologies. In the initiatives you will:

  • Lead design work with the teams and our customers, business partners, and staff to develop customer and employee-centric concepts
  • Drive the development of innovative new journeys and services from initial brief to delivery
  • Work with Product Owners to define both long and short-term vision and roadmap for digital solutions
  • Design sophisticated and fabulous customer journeys and product experiences in collaboration with end-users and product teams
  • Produce a range of service design artifacts for different touchpoints
  • Perform user research, map user experiences and customer journeys through blueprints, roadmaps, workflows, personas, and scenarios
  • Lead and facilitate a variety of design thinking workshops
  • Use visual design to tell stories and bring a narrative to life
  • Prototype and test to validate designs based on customer needs, requirements and behaviors

This position reports to the Service Design Chapter Lead.

You will bring

  • About 4-7 years of experience or more in service and digital product design, preferably as a consultant or in an equivalent position
  • Deep expertise in taking a broad approach to design thinking/human-centered design
  • Willingness to learn and understand complex processes and technologies
  • Ability to acclimate to working in new multi-disciplinary teams
  • You can share proven designs and experience of launched services that have been implemented in the real world
  • Experience in planning and conducting quant and qualitative user research at various stages of the design process
  • Experience from working as a researcher and designer in an agile product development setting
  • University degree in either Service Design, Design Research, Strategy Design or equivalent
Location
, Stockholms län
Type
Full Time
Industry
Agency / Consultancy
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