Lead Service Designer

As a Lead Service Designer, you will:

• Lead and coordinate design work across teams and our customers, business partners, and staff to develop customer and employee-centric concepts
• Drive the development of excellent user and employee experiences end-to-end from initial brief to delivery
• Alignment of product owners across the end-to-end journey when it comes to defining both long and short-term vision and roadmap for digital solutions
• Set a strategy for quantitative and qualitative user research and testing across the end-to-end journeys to create synergies, platforms for sharing insights, and decrease risks of double work within the end-to-end journeys
• Lead and facilitate a variety of design thinking workshops

This position reports to the Service Design Chapter Lead within Global Journey Transformation.

You will bring

• About 5-10 years of experience or more in service and digital product design, preferably as a consultant or in an equivalent position
• Experience from having a lead role in sophisticated digital transformations or B2B journeys
• Deep expertise in taking a broad view of design thinking/human-centered design
• Willingness to learn and understand sophisticated processes and technologies
• Ability to acclimate to working in new multi-disciplinary teams
• You can share proven designs and experience of launched services that have been implemented in the real world
• Experience in planning and conducting quant and qualitative user research at various stages of the design process
• University degree in either Service Design, Design Research, Strategy Design, or equivalent