Service Designer

We are looking for an experienced Service Designer! If you have a background in design and are driven by shaping services that really make a difference for users – then this is the role for you! As a Service Designer, you will work to understand user needs, map customer journeys and create solutions that work for both the user and the organization. You play an important role in driving co-creation processes and ensuring a user-centric perspective.

Job Responsibilities

• Conduct user research and needs assessments
• Facilitate workshops and collaboration with stakeholders and cross-functional teams
• Visualize services in the form of customer journeys, blueprints and prototypes
• Communicate insights, opportunities, and recommendations through clear storytelling and visualization
• Contribute to strategic work in service development

We are looking for you who have

• Post-secondary education in service design, interaction design or similar
• At least 5 years of experience working with service design and development of services in complex organizations
• Good experience in applying user-centered methodology
• Experience facilitating workshops and presenting insights
• Strong communication skills in Swedish and English

As a person you are

• Empathetic and curious about people and their behaviors
• Strategic in your thinking and concrete in your delivery
• Accustomed to working cross-functionally and creating consensus
• Structured and confident in leading processes from idea to implementation