Service Designer

Scania Group
Job description
In the role as Service Designer, you will play a crucial role in enhancing user experiences by designing and optimising services across various touchpoints. Your focus will be on understanding user needs, identifying pain points, and creating seamless, efficient, and enjoyable service journeys.
Reporting to our Customer Domain Manager, you will be aligned with one of our ventures while also working closely with other colleagues within your domain to share expertise and best practices.
Key Responsibilities
In the role of Service Design your main key tasks will be:
- Conduct user research to gather insights into customer behaviors, needs, and pain points.
- Map and analyse existing service processes and user journeys to identify areas for improvement.
- Design and prototype innovative service solutions that enhance user experiences and meet business objectives.
- Collaborate with cross-functional teams, including product managers, UX designers, and developers, to implement service design solutions.
- Develop service blueprints, personas, journey maps, and other design artifacts to communicate ideas and solutions.
- Facilitate workshops and co-creation sessions with stakeholders to align on service vision and objectives.
- Continuously evaluate and iterate on service designs based on user feedback and performance metrics.
About you
We seek someone with strong experience within Service Design who will work with the full process. You are a goal-oriented doer and a team player that enjoy being part of a growth journey.
We also believe that you (requirements):
- Have +5 years of experience from a similar role within a consultancy firm or within a successful start-up.
- Are proficient in applying user-centered design principles to create services that meet the needs and expectations of end-users.
- Posses strong skills in developing service blueprints to map out all elements of service delivery, including customer interactions, processes, and systems.
- Can collaborate effectively with diverse stakeholders, including customers, employees, and management, to gather insights and ensure alignment.
- Have competence in understanding and designing complex service systems, including the relationships between various service components and processes.
- Bring experience in creating prototypes of service concepts and conducting user testing to validate and refine service designs.
- Demonstrate strong problem-solving abilities to identify service gaps and innovate new service solutions that enhance the overall user experience.
- Have excellent communication skills, with the ability to clearly articulate service design concepts and visualise them through diagrams, sketches, and models.
- Have a strategic perspective and operational attention to detail.
- Hold relevant educational qualifications.
- Are fluent in English.
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