Service Designer

As a Service Designer for App your overall responsibility is to drive a human centered and insight led approach across the Marshall App and its connected products. You advocate for insight driven innovation through ensuring that new features, improvements and experiences are grounded in real user needs.

You work closely with the rest of the App Team and stakeholders translating business goals and user insights into meaningful services, concepts and a cohesive app experiences. By bridging user insights and strategy you ensure that the Marshall App evolves into a strong, standalone digital product. Your work creates user value while maintaining seamless integration with our physical products.

Roles & Responsibilities

• Lead user research initiatives to understand needs, behaviors, and journeys – then translate insights into meaningful product improvements
• Facilitate concept development and co-creation with the App Team to enhance the app experience
• Collaborate with hardware-focused Service Designers on experiences across digital and physical touchpoints
• Define and implement research best practices and continuously improve ways of working with the team

Who we’re looking for

You’re a user advocate with a strong drive and proactive mindset. You’re a team player who builds relationships naturally and thrives in collaborative environments. You approach challenges with a continuous improvement mindset and communicate your ideas clearly. You’re professional, people-oriented, and passionate about creating experiences that genuinely improve people’s lives.

You probably have the following experiences & skills

• A few years as a Service Designer or similar role within digital product development
• Bachelor’s degree in design, human-computer interaction, or related field
• Experience designing for interactive physical/digital products and working in agile settings
• Proven ability to lead qualitative research, map customer journeys and use data to improve user experience
• Experience building service prototypes and communicating design solutions to stakeholders
• Fluent in English