Service Designer

As a Service Designer with us, you work both in-house and outsourced projects. In the role, you will work in various projects where you get to participate and influence and develop according to the customers’ needs. You become part of a team that has fun at work, is unprestigious, helpful and loves new challenges.

What does the role look like?

We are looking for you who are passionate about Service Design and creating engaging, user-friendly and innovative experiences that are well designed down to the smallest detail – and provide the desired business benefit. As a Service Designer, you get to be part of and make a big difference for Nexer Maverick’s customers by supporting their business development and internal improvement initiatives.

Applying Design Thinking as a methodology is something that comes naturally to you and you find it easy to start from a holistic perspective in your work. In the role, you will get to work with everything from the daily operational work to being strategically involved in creating services based on an understanding of the needs of both customers and end users. This by analyzing, mapping and compiling research results and then packaging and visualizing the results to contribute to understanding the development of a product or service. Furthermore, you will plan and conduct workshops, participate in creative brainstorming sessions and provide pitch input in client meetings.

To fit the role you have:

• Relevant experience in Service design and user-centered design
• Knowledge of existing and emerging tools/methods within Service design
• Experience in planning and conducting workshops
• Experience of delivering results within deadlines and budget
• Understanding and knowledge of technology, basic structures, behavioral psychology and conversion optimization
• We also believe that you have knowledge in one or more other areas, such as: Behavioral science, UX Design or Business Design
• Strong communication skills, both verbal and written
• Very good collaboration skills and experience of both working in cross-functional development teams and independently
• You are good at listening and asking questions, and enjoy learning new things