Service Designer

Service Designer – Develop the Next Generation of Services

Do you want to help create services that are simple, relevant, and valuable for people? We are now looking for a Service Designer who wants to help develop our products and services in a modern product company with a broad and varied offering.

With us, design, technology, data, and AI are combined to create better services and experiences. AI is a natural part of how we work and is used where it can create real value — but always with people and customer needs at the center.

About the Role

As a Service Designer, you will play a central role in understanding how our services work today and how they can become even better. You will work both strategically and hands-on, together with product designers, developers, product owners, and other experts.

You will, among other things:

• Understand users’ needs, behaviors, and motivations
• Map customer journeys and identify opportunities for improvement
• Design and develop new services and customer experiences
• Create concepts, prototypes, and service blueprints
• Plan and facilitate workshops and co-creation sessions
• Test ideas and solutions together with users
• Identify how new technology, including AI and AI agents, can improve our services
• Translate complex needs and problems into clear, actionable solutions

We Believe You

• Are curious about people, technology, and business — and enjoy understanding how everything connects.
• Have experience in Service Design, UX, or a related field, and are comfortable moving between research, ideation, concept development, and implementation.
• Are used to collaborating with different competencies and can both zoom out to see the big picture and zoom in on details when needed.
• Don’t need to be an AI expert, but are curious about how AI and other new technologies can be used to create better, smarter services.