Service Designer

The Service Designer MSH has the following responsibilities:

• Ensuring that the e2e solutions include service functions which are automated (e.g. API provisioning) and self-serviceable as much as possible
• Creation of the Service Design Specification documents, adhering to the E2E industrialization framework and standards, for industrializing the E2E solutions for various market deployments
• Cooperate with and coordinate different departments of the company (e.g. customer and product lines of Marketing Dept Commercial/Legal Dept., Product lines of Customer Service Dept.,Support centre etc.) and get necessary support and acceptance of the service solution proposals.
• Leading all activities associated with the planning, feasibility determination and scoping of standard and market-specific service solutions

What you bring?

• Proven knowledge of customer lifecycle design (sell, build, run) as well as a good understanding of impacts to underlying technology
  and support systems
• Strong e2e understanding of the service design from Sell, Build and Run including expertise in operational processes and systems in the in the Enterprise Services domain
• Excellent interpersonal skills and able to adjust own style to suit audience and achieve objectives

What we offer?

• We offer possibility to work in hybrid (3 days per week working from home).
• Competitive salary.
• Summer intensive schedule ( 8:00 am-15:00 pm).
• Health Insurance.
• Life insurance.
• 25 vacation days + December 24 and 31.
• Restaurant tickets.
• Online training.
• 4 weeks per year to work from anywhere in Spain.