Telecommunication

Service Designer

Archived
Full Time

Vodafone

The Service Designer MSH has the following responsibilities:

  • Ensuring that the e2e solutions include service functions which are automated (e.g. API provisioning) and self-serviceable as much as possible
  • Creation of the Service Design Specification documents, adhering to the E2E industrialization framework and standards, for industrializing the E2E solutions for various market deployments
  • Cooperate with and coordinate different departments of the company (e.g. customer and product lines of Marketing Dept Commercial/Legal Dept., Product lines of Customer Service Dept.,Support centre etc.) and get necessary support and acceptance of the service solution proposals.
  • Leading all activities associated with the planning, feasibility determination and scoping of standard and market-specific service solutions

What you bring?

  • Proven knowledge of customer lifecycle design (sell, build, run) as well as a good understanding of impacts to underlying technology
    and support systems
  • Strong e2e understanding of the service design from Sell, Build and Run including expertise in operational processes and systems in the in the Enterprise Services domain
  • Excellent interpersonal skills and able to adjust own style to suit audience and achieve objectives

What we offer?

  • We offer possibility to work in hybrid (3 days per week working from home).
  • Competitive salary.
  • Summer intensive schedule ( 8:00 am-15:00 pm).
  • Health Insurance.
  • Life insurance.
  • 25 vacation days + December 24 and 31.
  • Restaurant tickets.
  • Online training.
  • 4 weeks per year to work from anywhere in Spain.
Location
Málaga, Andalusia, Spain
Type
Full Time
Industry
Telecommunication
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