Telecommunication

Service Designer

Archived
Full Time

Vodafone

Bring together a virtual team of Digital, Customer Experience, Network, IT and Business stakeholders to design and realise the end to end experience for the products, services or propositions within your remit.

Your strong stakeholder management skills will allow you to work across multiple teams and at different levels of the organisation to understand existing processes and obtain support for your proposals. Your written and verbal communication skills will be exemplary.

Identifying and developing best-practice will enable you to work smarter, as will your use of agile techniques.

What will you be doing? 

  • Take full, overall accountability for the definition of the end to end service design of the product, service or proposition, obtaining input and approval from the relevant stakeholders.
  • Ensure that the network, service and related operational support requirements are fully captured, understood, agreed, consistent and communicated according to the company standards.
  • Own the balance between cost, quality and time for all design solutions, and for ensuring the design integrity of all launched products.
  • Operate within the Product Development processes, driving the adoption of automation and digitisation with the team and across the wider business.
  • Provide pressure and challenge to proceed at pace and with rigour, whilst maintaining good working relationships with colleagues across the business

Who are we looking for?  

  • Demonstrable and recent track record of delivering service designs that span multi-disciplinary areas, preferably in a large telecommunications or IT environment.
  • Ability to understand a wide range of disciplines in enough detail to communicate effectively with experts in those areas, for example: sales, order management, provisioning and assurance processes, billing and operations.
  • Process mapping, improvement and reengineering. Process analysis and design – ideally within Pega applications.
  • Experience developing and introducing complex change into operational and sales environments.
  • You will also ideally have Agile certification, Six Sigma, ITIL Foundation and ARIS Designer Process Experience
Location
, England, England
Type
Full Time
Industry
Telecommunication
Apply for Job
Sorry! This job has expired.

More jobs at Vodafone

Service Designer

Vodafone

job location
Málaga, Andalusia, Spain
industry
Telecommunication

Junior Service Designer

Vodafone

job location
Budapest,
industry
Technology

Service Designer

Vodafone

job location
Bengaluru, KA
industry
Technology


Warning: Undefined variable $post in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 2

Warning: Attempt to read property "ID" on null in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 2
More jobs in LondonMore jobs in UK


Warning: Undefined variable $post in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 3

Warning: Attempt to read property "ID" on null in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 3
Show more jobs from LondonShow more jobs from UK

Service Designer

National Highways

job location
England, United Kingdom
industry
Government

Service Designer

Close Brothers

job location
London, United Kingdom
industry
Finance

Lead Service Designer

Axiologik

job location
Leeds, United Kingdom
industry
Agency / Consultancy

Proud Partners

Harmonic Design logoService Design Show logoTheyDo

We can help you attract the best service design talent and grow your brand. Partner with us.

Don’t miss important updates.

Join our email list to stay updated on new jobs, resources, events, and more to help you with your career

We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.
Back to Top
chevron-down