Service Designer

An expert in Service Design with at least 2 years of experience in design studios or consulting, working on high-impact products and clients.

And specifically, this is what you will do:

• You will design strategies for digital products and omnichannel experiences with agile methodologies and user-centered design practices.
• You will establish the work process and the dynamics appropriate to the specific needs of the project.
• You will communicate ideas and concepts verbally and visually through the creation of deliverables such as presentations, user journeys, personas, and more.
• You will carry out research tasks such as interviews, co-creation sessions, etc., both with users and with stakeholders.
• You will use your critical and analytical thinking and creative problem-solving skills.
• You will work with service mapping and strategic proposal techniques (such as service blueprints, business model canvas, value proposition canvas).
• You will facilitate and design strategic design workshop dynamics with clients (workshops).
• You will work collaboratively with multidisciplinary teams and clients.

For that, we need you to have experience…

• In design of consulting services, studios or large companies.
• In projects to create or improve digital services or products, working in multidisciplinary teams and meeting the established objectives and times.
• Coordinating the project with other disciplines, such as development or data.
• Anticipating and synthesizing the needs of both clients and business and technology teams.
• Doing research tasks with users and stakeholders.
• Facilitating sessions or workshops adapting your speech according to the objective or the trajectory of the participants.
• Managing tools to map the experience and identify the critical points of the process.
• Conceptualizing ideas into creative and actionable design proposals in the context of the project.
• Defining and conveying the value proposition of a new service convincingly.
• Managing tools to make high-impact presentations.

And it would be great if you also knew…

• Manage useful design tools for rapid prototyping of solutions, such as Figma/Sketch or Invision.
• Get along in English like a fish in water, both orally and in writing.

At Garaje we like people who…

• They are autonomous and know how to manage their responsibilities and their time.
• They are demanding with themselves and are constantly in the process of improving.
• They question and analyze ideas to solve problems.
• They take ownership of their projects, they don’t say “this is not my problem” and they go above and beyond to make the product shine.
• They are flexible, take on and embrace change, and are able to pivot and let go of old ideas.
• They do not expect to solve everything the first time or perfectly and are able to take risks and face the error.
• They know how to work with others, they put aside their ego and are humble: big team little me .
• They create a positive and collaborative work environment in which everyone feels included, valued and accepted.

This is how we like to work:

Excellence is our vital mantra: from the first “hello” with the client to delivery. We are product makers; neither thinkers, nor speakers, nor gurus. We land the solutions we design, we do not sell smoke. We like to take risks, explore and experiment. And the error is allowed.

And the advantages that you will have are:

• Work in a high-growth environment with multidisciplinary Design, Data and Technology teams, and create impactful experiences, services and products for large clients.
• Full-time indefinite contract: we want you to be here and stay.
• 23 days of vacation per year and regional holidays for you to rest and disconnect.
• Hybrid remote/face-to-face work model. Work from wherever you want and come to our offices in the center of Madrid whenever you feel like it.
• Free coffee, tea, fruit and orange juice in the office. Here whoever catches a cold is because he wants to!
• €500 bonus for you to train, to learn languages, to buy books or to attend events in the sector.
• Very extensive internal training program, which covers all the disciplines that we have in Garaje: Design, Data and Technology.
• Common library with the possibility of ordering new books every month and loan service.
• Frequent events and dynamics to share knowledge and learning from projects. And since we like to spend time together, from time to time we do more informal events.
• Culture of transparency: every few months we update on the company’s situation and objectives in an All Hands and present news.
• Extra contribution for diets if at any time you work in the client offices (although it is not happening now).
• Incentive for bringing new customers to Garaje.
• Dress however you want, unless we’re having a costume party 😉