Agency / Consultancy
Service Designer
Archived
Full Time
GAMMAUX
Your role in the project
What we are seeking is a personal and cultural match between you and our team.
We are seeking a curious, ambitious, and confident service designer to join the Group Customer Office and the Digital Deliver Center.
This role is for a mid-senior Service Designer who has an impressive portfolio, expertise in managing customer-focused projects and is looking for an exciting challenge within a multinational company.
You will:
- Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.
- Lead interaction design and service design activities, including customer workshops, internal workshops, user interviews, and creative brainstorms.
- Define interactions and services based on relevant business, technical, and design considerations.
- Seek input and feedback from junior through to senior team members.
- Plan, design, facilitate, and synthesize workshops.
- Develop design thinking methodologies.
- Provide oversight and facilitate design activities across the company.
- Create opportunities to solve business challenges with design.
- Participate in the development of projects related to CX and cultural transformation through human-centered Design.
- Provide input for design training within the company
Requirements
What we are *ideally* looking for
- We’re looking for candidates that have a background in service design and CX, and a proven track record in applying design thinking to projects.
- Public speaking and presentation skills in English, other European languages will be a plus.
- 3+ years of experience delivering design solutions for a variety of clients
- Analytical approach to problem-solving
- Storytelling skills
- An ability to design and facilitate design workshops
- Experience with service prototypes and lean startup methods
- Experience in stakeholder management and engagement at all levels
- Experience with Design Systems and UX/UI collaboration is a plus
Location
Barcelona, CT
Type
Full Time
Industry
Agency / Consultancy
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