Agency / Consultancy

Service Designer

Archived
Full Time

GAMMAUX

Your role in the project

What we are seeking is a personal and cultural match between you and our team.

We are seeking a curious, ambitious, and confident service designer to join the Group Customer Office and the Digital Deliver Center.

This role is for a mid-senior Service Designer who has an impressive portfolio, expertise in managing customer-focused projects and is looking for an exciting challenge within a multinational company.

You will:

  • Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.
  • Lead interaction design and service design activities, including customer workshops, internal workshops, user interviews, and creative brainstorms.
  • Define interactions and services based on relevant business, technical, and design considerations.
  • Seek input and feedback from junior through to senior team members.
  • Plan, design, facilitate, and synthesize workshops.
  • Develop design thinking methodologies.
  • Provide oversight and facilitate design activities across the company.
  • Create opportunities to solve business challenges with design.
  • Participate in the development of projects related to CX and cultural transformation through human-centered Design.
  • Provide input for design training within the company

Requirements

What we are *ideally* looking for 

  • We’re looking for candidates that have a background in service design and CX, and a proven track record in applying design thinking to projects.
  • Public speaking and presentation skills in English, other European languages will be a plus.
  • 3+ years of experience delivering design solutions for a variety of clients
  • Analytical approach to problem-solving
  • Storytelling skills
  • An ability to design and facilitate design workshops
  • Experience with service prototypes and lean startup methods
  • Experience in stakeholder management and engagement at all levels
  • Experience with Design Systems and UX/UI collaboration is a plus
Location
Barcelona, Catalonia, Spain
Type
Full Time
Industry
Agency / Consultancy
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