Service Designer

RealNaut  is a digital project design and development company and we are very curious. A lot.

We integrate business and user experience much more closely than we have learned from traditional product design methodologies. We help businesses evolve while providing a great user experience.

We have never met two clients with the same needs, which is why our solutions are not standardized. We look for answers that truly adapt to each specific case, depending on the needs of each of our clients.

We embrace creative chaos and see the beauty in imperfection. We allow ourselves to question, experiment and learn as we progress on our creative journey. It is not about reaching a definitive conclusion, but about exploring the unknown.

We transform design into a tool to inspire, educate and encourage change. We are aware that our decisions can impact perception, decision-making and culture. In an increasingly interconnected world, we recognize that design goes beyond mere aesthetics.

And we have the following CHALLENGE: We are looking for people passionate about STRATEGIC DESIGN with at least 4 years of experience in the field of digital products. We are looking for designers who want to make a difference in people’s lives through the design of solutions, services, products and experiences that leave a mark.

What will you do:

• User research:  Conduct in-depth research to understand user needs, wants, and behaviors. This may include interviews, surveys, data analysis, and user observation.
• Service design:  Develop creative solutions to improve service delivery. This involves creating customer experience maps, flowcharts, prototypes, and other design artifacts.
• Interdisciplinary collaboration:  Work closely with multidisciplinary teams including interaction designers, developers, product managers and other professionals to implement service improvements.
• Evaluation and testing:  Test and validate solutions through usability testing and user feedback, and make adjustments as necessary.
• Continuous optimization:  Identify opportunities for improvement and refinement of existing services.
• Effective communication:  Explain and present concepts and solutions to stakeholders and project teams.

What do we expect from you?

• Empathy:  Ability to put yourself in the users’ shoes and understand their needs and perspectives.
• User-centered design:  Focus on designing services that meet users’ needs and improve their experience.
• Systems thinking:  Understanding how the different components of a system interact and affect the user experience.
• User Research:  Ability to conduct qualitative and quantitative research to gather data on user behavior and needs.
• Prototype Design:  Ability to create prototypes and models that represent design solutions.
• Effective Communication:  Ability to present and communicate ideas clearly and persuasively to teams and stakeholders.
• Project management:  Be able to manage service design projects, establish deadlines and priorities.
• May you laugh a lot.