Service Designer

At RealNaut we are agile, avant-garde, committed and techy!

We are passionate about what we do and have strong values ​​that we are proud of.

We are committed to people, training and technological innovation.

With us you will find a highly specialized, professional team that will support you to achieve your professional and personal goals.

To comply with the brand’s growth plan, we are looking for Data Analysts to help us build our human teams. You will be responsible for collecting, interpreting and analyzing data to solve customer needs. You will leverage streamlined processes, structured problem-solving techniques, and data management principles to drive business value.

Our brand is made up of great professionals, who know how to play as a team, with a strong degree of motivation and who seek to achieve success. We are looking for people enthusiastic about the idea of ​​taking on new projects and achieving a positive impact on them. In this role, you will prioritize business and information needs.

Challenge:

We are looking for people passionate about strategic design with at least 4 years of experience in the field of digital products. We are looking for designers who want to make a difference in people’s lives through the design of solutions, services, products and experiences that leave a mark.

What will you do:

• User research:  Conduct in-depth research to understand user needs, wants, and behaviors. This may include interviews, surveys, data analysis, and user observation.
• Service design:  Develop creative solutions to improve service delivery. This involves creating customer experience maps, flowcharts, prototypes, and other design artifacts.
• Interdisciplinary collaboration:  Work closely with multidisciplinary teams including interaction designers, developers, product managers and other professionals to implement service improvements.
• Evaluation and Testing:  Test and validate solutions through usability testing and user feedback, and make adjustments as necessary.
• Continuous optimization:  Identify opportunities for improvement and refinement of existing services.
• Effective communication:  Explain and present concepts and solutions to stakeholders and project teams.

What do we expect from you?

• Empathy:  Ability to put yourself in the users’ shoes and understand their needs and perspectives.
• User-centered design:  Focus on designing services that meet users’ needs and improve their experience.
• Systems thinking:  Understanding how the different components of a system interact and affect the user experience.
• User Research:  Ability to conduct qualitative and quantitative research to gather data on user behavior and needs.
• Prototype Design:  Ability to create prototypes and models that represent design solutions.
• Effective Communication:  Ability to present and communicate ideas clearly and persuasively to teams and stakeholders.
• Project management:  Be able to manage service design projects, establish deadlines and priorities.